Peer Support Services

Colleagues joining hands in a team huddle

Peer Support Services

Lived Experience. Real Recovery. Real Impact.

Now Hiring – Join Our Team!

About This Service

Peer Support Services connect individuals navigating mental health and substance use challenges with trained professionals who have walked the same path. North Carolina Certified Peer Support Specialists (CPSS) use their own recovery journeys to provide mentoring, advocacy, encouragement, and practical guidance — helping clients find hope, build skills, and thrive in their communities. These services are recovery-oriented, trauma-informed, and delivered where clients live and work.

Open Positions

Program Manager

The Program Manager provides leadership and administrative oversight for the Peer Support program. This role ensures compliance with state regulations and accreditation standards, manages staff performance, drives quality improvement, and builds community partnerships — fostering a recovery-oriented culture across the team.

Key Qualifications:

  • Bachelor's degree or higher in Social Work, Psychology, or related field; NC CPSS preferred
  • Minimum 3 years behavioral health experience with at least 1 year in a supervisory role
  • Experience managing peer-based programs and conducting quality audits

Team Lead

The Team Lead supervises day-to-day service delivery for the Peer Support team. This role mentors and coaches peer specialists, monitors documentation and service quality, facilitates team meetings, and serves as the primary bridge between frontline peer staff and program leadership.

Key Qualifications:

  • NC Certified Peer Support Specialist (CPSS) or QP-level credentials required
  • Experience in a supervisory or lead role within a behavioral health setting
  • Strong mentoring, scheduling, and documentation oversight skills

Certified Peer Support Specialist (CPSS)

The Certified Peer Support Specialist is the heart of the Peer Support program. Using first-hand recovery experience, the CPSS delivers one-on-one and group support, helps clients navigate community resources, facilitates skill-building activities, and advocates alongside clients to support their personal recovery journeys.

Key Qualifications:

  • Active NC Certified Peer Support Specialist (CPSS) certification required
  • Personal lived experience with mental health or substance use challenges and recovery
  • Compassionate, self-aware, and skilled in building trust-based helping relationships
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