BHUC Operations &
Care Coordination Team

Healthcare worker speaking with smiling patients

BHUC Operations & Care Coordination Team

"Your Team. Your Community. Your Care."

Now Hiring – Join Our Team!

About This Service

BHUC is a behavioral health urgent care. A walk-in clinic designed to provide immediate, short-term support for mental health, substance use, or developmental disability crises. Think of them like regular physical urgent care centers, specialized for behavioral and psychiatric emergencies. Operating 24/7/365, the BHUC serve a vital role in healthcare by acting as a safe, calming, and specialized alternative to crowded hospital emergency rooms. BHUC serves those experiencing distress related to a crisis, but do not require intensive, multi-day inpatient hospital care. Examples include panic attacks, severe depression, acute anxiety, or substance use withdrawal.

Open Positions

Program Manager/Clinical Service Coordinator (CSC)

Our Program Manager/CSC is responsible for the BHUC's daily schedule, coordinates with community partners, and ensures our program consistently meets the needs of Kinston's residents. Our Office Manager keeps the BHUC running smoothly from records management and scheduling to staff coordination and administrative compliance.

Front Desk / Patient Access Representatives

Our Patient Access team greets you, registers you for services, and coordinates your initial intake. They are trained to make every person feel welcomed and respected.

Care Coordinators (Qualified Professionals)

Our Care Coordinators connect you to services, from follow-up appointments and housing assistance to transportation and ongoing mental health support. They are certified community health workers that guide people through the care system. Our CHWs are trusted members of your community who help bridge the gap between BHUC services and your everyday life including linkage to ongoing support and services that assist with transportation, resource navigation, health education, and recovery. They are the professionals.

Billing & Revenue Cycle Specialist

Our Billing Specialist works to ensure you have access to services regardless of your ability to pay. We accept Medicaid, and our billing team can assist with insurance questions and financial assistance.

Utilization Management Specialist

Our UM Specialist at the BHUC bridge clinical care and healthcare administration. Their primary role is to ensure patients in mental health or substance use crises receive timely, medically necessary services, while coordinating care and navigating insurance approvals.

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