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Tailored Care Management
Individualized Care Management Services
Care Management supports your overall health by having a single Care Manager who works with you and your team to identify needs that affect your physical health and behavioral health. Together, you and your team will develop a Plan of Care to address those needs.
What is Tailored Care Management?
Tailored Care Management is a comprehensive care coordination service that provides a single point of contact — your Care Manager — to help coordinate all aspects of your health and well-being.
- Housing, food, transportation and other basic needs
- Medical and mental health needs
- Substance use treatment coordination
- Connection to community resources and social supports
- Ongoing monitoring and adjustment of care plans
Learn More
For more information about Tailored Care Management, visit the NC DHHS Medicaid page at medicaid.ncdhhs.gov/beneficiaries/tailored-care-management.
How Tailored Care Management (TCM) Care Teams Support You
Our Tailored Care Management (TCM) care teams work alongside you to help coordinate your care and make it easier to get the services and supports you need. Care teams take a whole‑person approach, addressing physical health, mental health, substance use, and everyday needs that affect your well‑being.
TCM care teams help you:
- Understand your health needs and set goals that matter to you
- Coordinate care between doctors, behavioral health providers, and specialists
- Connect to community resources such as housing, food, transportation, and employment supports
- Navigate health and social service systems with confidence
- Stay engaged in care through regular check‑ins and ongoing support
By working closely with you and your providers, TCM care teams help reduce barriers, improve access to services, and support stability, recovery, and long‑term wellness.
